Overseas Delivery and Stockists Information
Dorwest has stockists and distributors in many countries around the world, we also ship to most countries. Please be aware of our terms and conditions relating to overseas orders prior to placing your order. We would always recommend buying from your local stockist where possible.
Overseas Orders – Terms and Conditions
Delivery
Orders are normally dispatched to overseas addresses within 2 working days but delivery times will vary depending on the destination. Orders may be delivered by courier which will require a signature, although small packets are sent by the normal postal service.
Shipping Costs
Our website will calculate the exact cost of your order, taking into account the weight and delivery destination. This will be shown during the checkout process and before payment is made.
Please note that if your order is over 2kg in weight, no shipping costs will be shown during checkout and we will contact you by email to confirm the cost with you.
Loss or Damage
Very occasionally goods may be lost in transit and we will send replacement orders when this occurs, however these will not be sent until we are satisfied that the goods are lost. The time lapse before replacement orders are sent will vary depending on the destination country and the individual circumstances. We must be informed of non delivery within 28 days of the order being placed. In the event of damage or an error with the order, we must be informed within 7 days of receipt otherwise no claim can be made or replacement goods sent.
Replacements
Please check that you have ordered correctly and received the right products as soon as they arrive. Due to the nature of the goods we regret that we cannot exchange any goods once the tamper evident container has been opened. If you have ordered the incorrect goods in error, we will replace them providing they are returned in good condition and unopened within 14 days of receipt, but this will incur an additional postal charge.
Refunds
It is important to us that you are satisfied with our service. If you need to return goods to us for any reason more than 7 days after receipt, we will normally issue you a credit note for the value, providing that the goods are unopened and are returned in good condition within 28 days of the order being placed. We are unable to accept any goods back after this period.
Tax
Orders sent to addresses within the European Union will be charged British VAT at the current rate. VAT is deducted from the price of goods sent to all other destinations although these may incur import charges and tax on delivery which are the responsibility of the customer.
We have a number of overseas stockists, to see the full list click here
Import Restrictions
Please be aware that items being sent to overseas addresses may be subject to import restrictions at the point of entry. This is outside of Dorwest Herbs control and it is therefore entirely at the customer’s risk and their responsibility if goods are refused entry. Dorwest Herbs do not accept any responsibility for this and no replacement goods will be sent or refunds made should this occur.
Online Dispute Resolution
All businesses selling goods and services online to consumers within the EU must supply a link to the EU Online Dispute Resolution Platform. This platform is designed to facilitate the online resolution of contractural disputes between EU consumers and traders over purchases made online. Should you wish to engage in an online dispute resolution you can access the platform by clicking this link:http://ec.europa.eu/consumers/odr/ – you may also email info@dorwest.com
Overseas Stockists
BELGIUM
Herbs and Books
Kloosterstraat 20, B2820 Rijmenam
Tel: +32-15-518-713
Fax: +32-15-520-965
Email: herbs.books@pandora.be
CROATIA
Bio Trgovina Bio Terra D.O.O
Vlaska 7, Zagreb, 1000
Tel: +385-959-104-453
Email: bioterra7@gmail.com
Website: www.bioterra.hr
CZECH REPUBLIC
Petr Novotný
Obvodová 9
19000 Praha 9
Czech Republic
Tel: +420-777-324-428
Email: petr@canipet.cz
DENMARK
Bella Maya
Ånumvej 57
6900 Skjern
Tel: +45 97 35 28 88
Email: butikbellamaya@gmail.com
Website: www.butik-bellamaya.dk
ESTONIA
Loomaplaneet Oü
Marguse, Alliku Kula, Saue Vald, Harjumaa, 76403
Tel: +372-527-2082
Email: merimamonica6@gmail.com
Website: www.loomaplaneet.ee
FINLAND
Shetland Oy
Hankasuontie 4, 00390, Helsinki
Tel: +358-9-548-6325
Fax: +358-9-547-1280
Email: ingo@Shetland.fi
Website: www.shetland.fi
FRANCE
Chiens & Chats Naturellement
La Rocherie, 41310 Authon
Tel: +33-254-80-32-63
Fax: +33-254-80-38-59
Email: robin@chiensetchatsnaturellement.com
Website: www.chiensetchatsnaturellement.com
FRANCE
Chien en Forme
470, Route du Buet
71470 MONTPONT EN BRESSE
Tel: +33-555-73-25-21
Email: brugraffix@gmail.com
Website: www.chienenforme.com
GREECE
Stamatis Papaleonidas
Emporiou 492, Kardamada, Chios 82100
Tel: +30-2271-077325
Email: stamatis_papaleonidas@yahoo.gr
Website: www.artemispetfood.gr
HONG KONG
Hong Kong Professional Grooming Ass.
G/F 140 Sai Wan Ho Street
Sai Wan Ho
Tel: +852-3690-6240
Email: groomingschool@gmail.com
HUNGARY
Zanni BT
Harsfa Street 23, H-1074, Budapest
Tel: +36-1785-8549,
Tel: +36-3082-05277
Tel: +36-3032-88088
Email: zannibt@chello.hu
Website: www.zanni.hu
INDONESIA
Terra Canine
Tangerang
Tel: +62-812-8784-0990
Email: dorwest.indonesia@gmail.com
Blackberry Pin Code: 237BAF98
ISRAEL
A.L. Medi-Market Ltd
Hacadar Street 18, Po Box 13261, Netanya, 42138
Tel: +972-732-773-709
Website: www.medi-market.co.il
LITHUANIA
Fors Infinita Ltd
Savanoriu 178F
Vilnius LT 03154
Tel: +370-616-06501
Email: jovita@forsinfinita.lt
NEW ZEALAND
Pneuma Health
40 Wharf Road, Waiheke Island, Auckland, 1081
Tel: +64 9 372 1099 from outside NZ
Tel: 0800 459 489 from within NZ (freephone).
Email: info@goforhealth.co.nz
Website: www.goforhealth.co.nz
NORWAY
Frogn Smadypraksis
Oberst Eriksensv 33, 1445 HEER
Tel: +47-64-932308
Fax: +47-64-906700
NORWAY
Allprod A/S
Hundesport & Forspesialisten
Ostre Rosten 4A
Tiller, 7075
Tel: +47-728-810-35
Email: post@hunde-sport.no
Website: www.hunde-sport.no
NORWAY
Frogn Smadypraksis
Oberst Eriksensv 33, 1445 HEER
Tel: +47-64-932308
Fax: +47-64-906700
PORTUGAL
Paws 4 Pets
Rua Coronel, Figueiredo 13, Silvas,
Algarve, Tel: 351-2825-75832
Website: www.paws4pets.net
SINGAPORE
Vedmed Agri Pte Ltd
7 Gambas Crescent,
#08-22, ARK@Gambas
Singapore 757087
Tel/ Fax: 6710 7768
Email: puspa.vedmedagri@gmail.com
Website: www.vedmedagri.net
SLOVAKIA
Central Media Szlovakia S.R.O
Nova Straz, Hlavna 30, Komarno,94504
Tel: +363-085-644-34
Email: fucsek.roland@gmail.com
Website: www.toppetmarket.sk
SLOVENIA
Tadej Smrekar S.P
C. Krimskega Odreda 34, 1360 Vrhnika
Slovenia
Tel: +386-175-05-234
Email: info@dorwest-slovenija.si
Website: www.dorwest-slovenija.si
SOUTH KOREA
OneVet
Bangbae Office Suite 214
980-32 Bangbae-Dong
Seoul 137-060
Tel: +82-025-838-528
Fax: +82-025-231-696
Email: info@onevet.co.kr
Website: www.onevet.kr
SPAIN
ROSA DEL MAR GALLU ROBLEDO
URBZ LOS MANATIALES
QUEJIGOS AS 14
19119 HONTOBA
GUADALAJARA
Tel: +34-653-686-838
Email: gallumar@hotmail.es
SPAIN
Clinica Veterinaria Bonavet
Placa Bonanova, 10
BARCELONA, 08022
Tel: +34-2110-204
Email: bonavet@hotmail.es
